Khilna Gudhka, Rose Bramble and Annie Smol from Empowering Disability In Enfield on the group’s local efforts to combat digital exclusion

Confusing digital systems can create a barrier for certain groups of people (credit Jacqui Livingston)

LocalMotion Enfield’s lived experience group, Empowering Disability In Enfield (EDIE), is dedicated to removing barriers faced by deaf and disabled people by challenging the systems that create them.

Digital exclusion remains a significant issue for people who are visually impaired, have learning disabilities, are older, illiterate, or dyslexic. These groups often find themselves unable to access essential services such as banks, the NHS, GP surgeries, housing repairs, shopping, and education, because of inaccessible digital platforms.

For example Rose, who is visually impaired and unable to use a computer, has often spent over an hour on the phone trying to book a doctor’s appointment, only to be told none are available. When she tried to open a bank account, she was informed the only way was online, leaving her feeling frustrated and excluded.

Similarly, Khilna’s daughter, who has both a learning disability and a visual impairment, finds online forms impossible to complete. The NHS app, which is meant to simplify healthcare access, is completely inaccessible to her without someone physically assisting.

Many digital systems, including those of the NHS, exclude many disabled people through complex language, confusing navigation, and a lack of easy-read or audio-supported options. Improvements such as easy-read forms, audio explanations, clearer layouts, voice-activated tools, and simpler login options could make a significant difference.

However, even with these changes, some people will still require human support, which is often unavailable.

Accessible apps, simpler online processes, or the help of a real person would give disabled people greater independence, dignity, and control.

No-one should be excluded from essential services.

EDIE is working with Disability Advice Network Enfield to combat digital discrimination. To access support, contact Annie:
Call 077657 14384
Email [email protected]

This article is published with support from LocalMotion Enfield, part of a UK-wide movement for community-led change

LocalMotion Enfield is part of a UK-wide movement for community-led change – we're proud to partner with Enfield Dispatch to share local voices and stories

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