Demanding better from GP surgeries

Improvements in health and care services for children and young people are a key priority for Healthwatch England [credit NHS England]
Improvements in health and care services for children and young people are a key priority for Healthwatch England [credit NHS England]

Claire Fisher from Healthwatch Enfield on what public feedback has revealed

Last year we asked patients about their experiences of booking an appointment to see their doctor. An impressive 1,071 of you shared your views and we have now published a report showing our findings.

In summary, one third of you told us that you experience difficulties booking a GP appointment and there is clear evidence that patients from the most deprived areas in the borough face the greatest challenges in booking appointments as well as having to wait longer.

This is at odds with the stated ambition of the regional NHS transformation partnership, North London Partners in Health and Care, to deliver consistent, high quality services throughout the boroughs of Barnet, Camden, Enfield, Haringey and Islington.

This is why, at Healthwatch Enfield, we will be working with GP practices and local health leaders to take a more in-depth look at the reasons for these differences. Ultimately, we want to work with practices and patients to co-design systems and processes that work best and seek to give patients equal access across all areas of the borough.

You can download the full report from our website or sign up to our newsletter to keep informed of latest developments on this and other projects. In the meantime, a huge thank you for taking the time to participate; not only does it makes our job so much easier, it makes your voices heard where it counts. As we always say, together we really are making a difference!

This financial year of 2019/20 is going to be another busy year for Healthwatch Enfield. Based on your feedback, we will be focusing on carrying out research and public engagement while also seeking to make improvements around booking GP appointments, adult mental health services, and health and care services for children and young people, including those with learning disabilities and autism.

We will also continue to work at strategic levels to ensure that the integration agenda, promised by the NHS Long Term Plan, is realised and works for Enfield. Want to get involved in any of this work? Call us to discuss opportunities we have on offer. And in the meantime, look out for our pop-up stalls across the borough or follow us on social media to stay involved with shaping your local services.

For more information about Healthwatch Enfield and to get in touch:
Call 020 8373 6283
Email [email protected]
Text 07376 550 116
Tweet @HealthwatchEnf
Visit healthwatchenfield.co.uk