Greater Anglia wins national awards for rail performance

The rail operating company won big at the Golden Whistles Awards 2024

Greater Anglia staff with their award
Greater Anglia staff with their award

Greater Anglia has won three national awards for train performance for the second year in a row.

At the Golden Whistles Awards 2024 – an annual event organised by Modern Railways magazine and the Chartered Institution of Rail Operators to celebrate excellence in UK railway operations – the train operator won the award for ‘best London and south-east operator’ for its commuter and regional services, ‘best long distance operator’ for its Norwich–Ipswich–Colchester–London intercity services, and ‘best operational performance’ for minimising delays.

It is the first time that an operator has achieved such success at the awards two years running.

Greater Anglia runs the West Anglia Main Line in eastern Enfield and Haringey, with stations at Enfield Lock, Brimsdown, Ponders End, Meridian Water, Northumberland Park and Tottenham Hale.

The awards are solely based on operational results and statistics, rather than any wider factors, and reflect Greater Anglia’s “sustained high levels of train performance over the last year”.

The company was heavily criticised last year, however, when it ended its services at Edmonton Green Station.

Jamie Burles, Greater Anglia’s managing director, said: “We’re really proud to have received these three major awards for the second year in a row. It’s deserved recognition for our teams and the excellent performance being delivered across Greater Anglia over the past twelve months.

“Customers consistently rate a punctual and reliable service as their key priority for rail travel, so we have been focusing relentlessly on meeting those expectations and, with the help of our new trains and targeted work by colleagues across our company, day in, day out, we have been delivering performance at the highest standards ever seen in our region, on an ongoing basis, for four years now.

“We pledged that with the help of our new trains we would transform the rail travel experience in East Anglia, both in terms of the on-train environment and performance standards. We’re achieving that aim and we are fully focused on maintaining and further improving service standards in the years ahead to deliver an even better, more consistent service.”

The Greater Anglia annual average public performance measure (PPM), which records train arrivals at destinations within five minutes of scheduled time (or ten minutes for intercity services) is now at 94.6%.

Greater Anglia has credited its this success to the positive impact of the new trains being introduced and joint work with Network Rail to raise punctuality and reliability standards.

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