How we support vulnerable residents

Laura Spencer from Enfield Connections speaks to one of the charity’s advisers

Enfield Connections adviser Izabella Sowe
Enfield Connections adviser Izabella Sowe

Enfield Connections is an advice and information service aimed at helping to support the borough’s vulnerable adult residents.

We work closely with local organisations to offer a wide variety of information and support via face-to-face sessions and a telephone service. To give residents more of an insight into how Enfield Connections supports the community, I spoke to Izabella Sowe, an Enfield Connections adviser, to find out more about her day-to-day responsibilities.

Izabella joined Enfield Connections in September 2020 and, prior to this, was employed by Citizens Advice Enfield for ten years as a specialist adviser. “As an adviser, it’s really important to listen,” Izabella explains.

“I allow clients to explain their concerns or problems that they face, then ask questions to assess what advice or information is required. It may be that they just need to be pointed in the right direction, but where the issue is more complex, I can offer an appointment to provide hands-on assistance.”

Izabella works very closely with Enfield Council and Citizens Advice Enfield, which delivers a fast-track disability service, allowing her to book clients directly into their online calendar. Age UK Enfield also provides later-life planning to any clients who might require guidance.

Explaining further how residents may use the service, Izabella says: “The main issues we tend to deal with are difficulties around forms which need to be completed online, benefit checks and advice, rent arrears, housing benefit and council tax issues, as well as enquiries relating to accommodation and housing options.”

When asked about the most rewarding aspect of her job, Izabella said: “It’s knowing that I have hopefully made a positive change in someone’s life – helped them to overcome an obstacle, a problem, provided them with the information they need to help themselves, or just the fact that I was there to listen.”

If you are in need of assistance, contact Enfield Connections (phone lines are open Monday-Friday, 10am-3pm):
Call 020 3960 0129
Email [email protected]