Laura Spencer from Enfield Connections on how the advice service has been re-launched amid the pandemic
Enfield Connections works collaboratively with local charities and organisations to provide free support and advice to adult residents.
Over the last few months, we have reinvigorated our service to provide more direct advice and information and support vulnerable adults amid the coronavirus pandemic.
New advice hubs will be popping up in local Enfield libraries and offering face-to-face drop-in sessions; trained advice workers and supervisors for the new hubs have been recruited and will be offering assistance with council tax payments, health and wellbeing information, housing benefits, online form filling, rent arrears, and more. These new service provisions will work to complement Enfield Connections’ existing telephone service.
Angela Greaves, the programme manager at Enfield Connections, says she is energised by the refresh the service has undergone since the start of September. “This year has been a testing time for everyone, with the pandemic hitting those already vulnerable the hardest,” says Angela. “We want to be able to provide a helping hand – and now a friendly face – to discuss your issues with you and work to reach a successful conclusion together.”
Enfield Connections will be working in partnership with Enfield Council, as well as Citizen’s Advice Enfield, which will provide a fast-track disability service, and Age UK Enfield, which will deliver later-life planning.
Residents and local organisations can request to book an appointment online.