Making information more accessible

Forest Primary Care Centre in Hertford Road, Edmonton Green
Forest Primary Care Centre in Hertford Road, Edmonton Green

Claire Fisher from Healthwatch Enfield on how new tools are helping residents understand how different health services work

In exciting news, at Healthwatch Enfield we have just launched a new series of accessible online information about how to give feedback for health or care services in Enfield.

We have co-designed a range of videos and easy-read documents in collaboration with One-to-One Enfield, a learning disabilities charity. They will be accessible for people with learning disabilities and autism, but we hope that other groups will find them useful too.

It could also help those who do not use English as a first language and people with sensory and/or cognitive impairments, benefiting from the clear spoken words, facial expressions and subtitles included in the videos.

Each video and easy-read document talks you through how the complaints process works for individual services and outlines what to expect at each stage of the process. Included are local hospitals, adult social care, mental health services, GP surgeries, pharmacies, dentists, opticians, London Ambulance Service, and NHS 111.

There is even a video with ‘top tips’ for making a complaint and a video about advocacy, explaining how to get help or support to do this if you need it.

Usha Sisodiya, the head of culture, health and inclusion at One-to-One Enfield, said: “Raising awareness of the issues people with a learning difficulty, or people on the autistic spectrum face, is incredibly important to us.

“We have enjoyed working in collaboration with Healthwatch Enfield. They have allowed us to share our experiences to improve access to health services and our voices heard.”

You can access the videos and easy-read documents via our website, under the advice and information tab, selecting the option ‘help making a complaint’.

Keeping on the subject of accessible information, NHS England recently produced some videos about the coronavirus vaccine in a range of community languages. Doctors, nurses and other frontline staff have come forward to help reassure communities that Covid-19 vaccines are safe, effective, and have been independently tested to the highest standards.

Clinicians have recorded messages in some of the most commonly spoken second languages in the capital to help ensure messages about the importance of getting a coronavirus vaccine reach all Londoners.

The languages covered are Arabic, Bengali, Gujarati, Polish, Punjabi, Romanian, Spanish, Swahili, Turkish, Urdu and Yoruba. Please visit our website to see these videos and download the links to share them with friends and family.

For more information about Healthwatch Enfield and to get in touch:
Call 020 8373 6283
Email [email protected]
Facebook /healthwatchenfield
Text 07526 645 683
Tweet @HealthwatchEnf
Visit healthwatchenfield.co.uk